This Privacy Policy applies to all personal information collected by ALC Independent Living Homes Pty Ltd t/as ALC EZYLife (ABN 94 664 590 694) (We, Us, Our, ALC EZYLife) via the website located at ezylife.com.au (the Website).

If you have any questions regarding its contents, we invite you to contact our Privacy Officer by email at privacy@alcezylife.com.au

WHAT IS “PERSONAL INFORMATION”?

• The Privacy Act 1988 (Cth) (the Act) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.
• If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

Any time We use the term “personal information” in this policy, we are referring to the legal definition as defined in the Act.

WHAT INFORMATION DO WE COLLECT?

The kind of personal information that We collect from you will depend on how you use the Website. Examples of personal information which We may collect and hold about you could include:

• Your name
• Address
• Email address
• Contact details
• NDIS Information
• Age and date of birth
• Gender
• Social media details,
• Information collected and held via our secure financial systems about the payment method You use for your purchases from Us,
• Information provided to Us by your browser when you visit the Website;
• information about your orders and purchases, including what, how, and when you buy products from Us.
• Your marketing preferences, including the type of marketing materials you wish to receive and the method of delivery (email, SMS, direct mail, or other)
• Device identification information when you use a computer, mobile phone, smart phone, tablet, or other device to access our WIFI service or interact with Us through our online store. This information may include session cookies, your device IMEI number, IP address or MAC address, Web browser version, IP, time zone, viewed sites or products, search terms, and your interactions with Our Website.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect personal information from you whenever:

• You visit and/or browse Our Website
• You input such information into Our Website
• If you contact us for customer support
• From third parties; and/or
• If We collect cookies from your computer which enable us to tell when you use the Website. Generally, however, it is not possible to identify you personally from Our use of cookies.

OUR E-COMMERCE PLATFORM

We use Opencart as the hosting provider for our e-commerce store.

This platform enables us to offer our products and services to you through a secure online interface. Your information will be stored using Opencart's servers, databases, and the overall Shopify application.

For additional information, please review Opencart's Terms of Service and/or Privacy Statement.

PURPOSE OF COLLECTION

We primarily collect, hold and use personal information to:

• Supply, promote and sell goods and services that you have requested, or which may be of interest to you
• So that We can improve and personalise your experiences. This may also include the products and services of our suppliers and trusted partners
• To assist our service providers including Shopify in the operation of the Website and sale of goods and services to you; and
• To maintain and update our records

In addition, your personal information may be used for the following purposes:

• To send you offers and other communications that may be of interest to you. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if We have collected such information directly from you, and if it were material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature
• To assist in responding to your complaints or enquiries and to undertake investigations
• To verify your identity and to detect fraud activities. We may conduct auditing and monitoring of transactions and financial engagement
• To analyze performance, improve our systems and improve the usability, functionality and effectiveness of our services
• To comply with regulatory requirements or as otherwise required by law

OPT OUT

If you change your mind, you can withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your personal information by contacting our Privacy Officer in writing by email at privacy@alcezylife.com.au.

LINKS TO OTHER WEBSITES

We may provide links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and We are not responsible for the privacy policies or the content of any third-party website. If you visit these websites, they will be governed by their own terms of use (including privacy policies).

SENSITIVE INFORMATION

Sensitive Information is defined in the Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information. We only collect Sensitive Information where it is reasonably necessary for our functions or activities and either:

• the individual has consented; or
• We are required or authorised by or under law to do so.

ACCESS AND CORRECTION

Australian Privacy Principle - 12 permits you to obtain access to the personal information We hold about you in certain circumstances. If a fee is charged for providing access, you will be advised of the likely cost in advance.

Australian Privacy Principle- 13 allows you to correct inaccurate personal information subject to certain exceptions. If you believe that any of your personal information is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact our Privacy Officer.

SECURITY

We will take reasonable steps to protect the security of personal information from misuse. We are required to respect the confidentiality of personal information and the privacy of individuals. Where we no longer require your personal information, we will take reasonable steps to destroy or de-identify it.

COMPLAINT PROCEDURE

If you have a complaint concerning the way we maintain the privacy of your personal information, please contact Our Privacy Officer in writing (details below). All complaints will be considered by our Privacy Officer, and we may seek further information from you. If  We agree that your complaint is well founded, We will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

POLICY UPDATES  

This Policy may change from time to time and is available on the Website. A copy may also be obtained by contacting our Privacy Officer in writing.

HOW TO CONTACT US ABOUT PRIVACY

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on:

Attention: Privacy Officer

Email: privacy@alcezylife.com.au

Phone: 1300 399 543