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Your Trusted NDIS Online Ordering Partner: How it Works

Self-Managed (NDIA-Managed)

Self-managed participants pay the supplier directly when ordering continence products. The invoice is issued in the participant’s name, and payment is made using personal funds.

The participant then submits a payment request through the NDIS portal, uploading the supplier invoice to claim reimbursement from their NDIS plan under the relevant consumables budget (usually Core Supports).

The NDIS reimburses the participant into their nominated bank account, provided the items are reasonable and necessary. The participant tracks spending, keeps records, and ensures purchases remain within the allocated plan budget.

Agency-Managed 

Agency-managed participants do not pay upfront for the continence care products. The invoice is issued against the participant’s NDIS number and submitted by the supplier via the myplace portal or the PACE system.

The NDIA processes the claim and pays the supplier directly from the participant’s allocated Core Supports budget.

Orders must align with the participant’s plan funding and pricing arrangements, and the supplier must follow NDIS pricing limits and compliance requirements.

Plan-Managed 

When a plan-managed participant orders continence care products, the supplier invoices the participant or their nominated plan manager.

The participant does not usually pay upfront. Instead, the invoice is forwarded to the plan manager, who reviews it to ensure the items are within the participant’s funded supports and budget category.

Once approved, the plan manager pays the supplier directly using the participant’s NDIS funds.

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ALC EZYLife acknowledges the traditional owners of the land on which we live and work. We pay our respects to all Aboriginal and Torres Strait Islander peoples and their elders past, present, and future. We welcome them all to our service.